Maintaining the security of your data is a priority at YAYO Familia Ltd and we are committed to respecting your privacy rights. We guarantee to handle your data fairly and legally at all times. We are also dedicated to being transparent about what data we collect about you and how we use it in a commercial way to include the interests of our customers and other business users.
We always ensure that all data obtained is given freely, is specific and is unambiguous. Your data will be retained for as long as you remain a customer of the company, unless you ask us to amend or remove that data. We pledge to alter, amend or delete any of your data as soon as you instruct us so to do by emailing us at firstname.lastname@example.org or telephoning on +44 114 272 6867. Should you ever have any concerns about your rights please contact our Operations Director at email@example.com.
The lawful basis for processing all data is that of Legitimate Interests including:
HOW WE USE YOUR DATA
YAYO Familia Ltd uses your personal data:
YAYO Familia Ltd uses your personal data for electronic marketing purposes (with your consent) and may occasionally send you postal mail to update you on our latest offers.
We aim to update you about products and services which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:
Because you are a valued customer of the company, we may collect data directly from you, as well as analysing your browsing and purchasing activity online and your responses to marketing communications. The results of this analysis, together with other demographic data, allows us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use software and other technology (automated processing).
Web Banner Advertising
If you visit our websites, you may receive personalised banner advertisements while browsing other websites. Any banner advertisements you see will relate to products you have viewed while browsing our websites on your computer or other devices.
Sharing data with third parties
Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, design, packing, delivery and marketing service providers.
YAYO Familia Ltd only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to us and to you, and for no other purposes.
Other third parties
Aside from our service providers, we will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
To deliver products and services to you, it is sometimes necessary for us to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. These clauses can be accessed here.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is ten years.
WHAT PERSONAL DATA DO WE COLLECT?
YAYO Familia Ltd may collect the following information about you:
Our websites are not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an online account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
HOW WE PROTECT YOUR DATA
YAYO Familia Ltd is committed to keeping your personal data safe and secure.
Our security measures include:
WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
YAYO Familia Ltd will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to YAYO Familia Ltd and more generally:
Legal basis for YAYO Familia Ltd processing customer personal data
YAYO Familia Ltd collects and uses customers’ personal data because it is necessary for:
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Our legitimate interests
The normal legal basis for processing customer data is that it is necessary for the legitimate interests of YAYO Familia Ltd, including:
Right to Object
Individuals have the right to object to processing based on legitimate interests, direct marketing or for any other reason supplied by that individual. If an individual objects to processing, we must stop processing data unless we can demonstrate that there are compelling legal reasons or claims. In brief, we must stop processing data immediately, and deal with this or any objection free of charge.
We will inform individuals of their right to object at the point of first communication and presented separately from any other information.
What are cookies?
How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed:
What are cookies used for?
The main purposes for which cookies are used are:
How do I disable cookies?
If you want to disable cookies, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.
What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.
If you have any questions about how YAYO Familia Ltd uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.